Returns & Exchanges
Trabert Goldsmiths is committed to ensuring your complete satisfaction with every fine jewelry purchase. If you are not entirely pleased with your selection, we offer a 14-day return or exchange period for items in their original, unworn condition.
Initiate Your Request
Contact our concierge team via email or phone within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and a secure shipping label.
Prepare Your Package
Place the jewelry in its original designer packaging and include all accompanying certifications, appraisals, and the original sales receipt inside a sturdy shipping box.
Secure Shipment
Affix the provided prepaid insured label to your package and drop it off at an authorized carrier location, ensuring you obtain a receipt for your records.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, we will process your full refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing