Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What is your standard shipping timeframe for online orders?
Most in-stock items are processed within 1-2 business days. We ship via insured expedited services, and typical delivery takes 3-5 business days depending on your location.
Do you offer custom jewelry design services?
Yes, Trabert Goldsmiths specializes in bespoke creations. You can schedule a consultation with our master goldsmiths to begin the process of designing a unique piece tailored to your specifications.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund on unworn, non-customized items in their original packaging. Please note that custom-designed pieces and resized rings are considered final sale.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our stones are conflict-free and responsibly mined.
Do you provide appraisals for insurance purposes?
Yes, every high-fine jewelry purchase includes a complimentary retail replacement appraisal. We also offer independent appraisal services for personal jewelry collections by appointment.
Can I have my ring resized after purchase?
We offer one complimentary resizing for most standard ring designs within 60 days of purchase. Some eternity bands or intricate settings may not be resizable, so please consult our experts before ordering.